Call Center and Help Desk
Flexible and Efficient
Our cloud-based ACD systems rapidly scale to provide the flexibility and efficiency necessary to meet the stringent service levels required for government and commercial call/contact center operations. Our solutions provide real-time measurement, tracking, reporting and control capabilities, which enable customers to make changes to operations to meet the demands of their current situation.
We deliver total solutions for customer Contact Centers, providing the highest level of information delivery in the most cost-effective manner.
net.America end-to-end contact center services:
- Cloud-based system design and legacy integration;
- Single interface (phone, email, chat);
- Fault-tolerant call processing platforms;
- Professional staffing and operations–Start-up, augmentation, overflow
- Training and knowledge base documentation development
- Help Desk & IT Infrastructure Support