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net.America Wins USPTO Enterprise Contact Center Contract

In this interview  NetAmerica CEO, Clare Hines, talks about the United States Patent and Trademark Office contract and how net.America will deliver and manage the following functionality: Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Teletype/Telecommunications Devices for Deaf (TTY/TDD) services, unified messaging (e-mail and voice, including voice mail and recording) and integration with the USPTO Customer Contact Management System (UCCMS) (Siebel CRM tool) and USPTO’s Enterprise Asset Management System (EAMS) (Remedy help Desk tool).


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