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In this interview, CEO of NetAmerica, Clare Hines explains how NetAmerica was called in at the last minute to help one of their preferred clients, (HUD)  pull together a fulfillment  contract. Clare reveals how her team  overcame challenges and extreme time constraints to achieve their client’s objectives successfully.

 

In this interview  NetAmerica CEO, Clare Hines, talks about the United States Patent and Trademark Office contract and how net.America will deliver and manage the following functionality: Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Teletype/Telecommunications Devices for Deaf (TTY/TDD) services, unified messaging (e-mail and voice, including voice mail and recording) and integration with the USPTO Customer Contact Management System (UCCMS) (Siebel CRM tool) and USPTO’s Enterprise Asset Management System (EAMS) (Remedy help Desk tool).

 

In this interview, CEO of NetAmerica Clare Hines, reflects on the Katrina disaster of 2005 and how Net America stepped in to assist HUD and FEMA to house thousands of victims of the devastating hurricane. This Call Center contract was a particularly emotionally charged responsibility that the NetAmerica team worked on together, despite setbacks and the gruelling nature of housing desperate people on an unprecedented scale.

 
Sep 19

net.America Awarded FEMA Project Management & Business Support Contract

Upper Marlboro, MD September 19, 2012 – net.America, a leading provider of program management, information technology and grants management consulting services, announced today that the firm has been awarded a $13+ million contract with the Federal Emergency Management Agency (FEMA) to provide Project Management and Business Support services to FEMA’s Grant Programs Directorate (GPD).

net.America will provide the expertise and capabilities necessary to support Office of Grant Operations (GO) in the achievement of key project goals, objectives, and milestones. These include: Grants Award Administration, Project Management, Business Operations, and Strategic Support. As a successful incumbent, net.America has developed extensive and trusting relationships with GPD and with the other contractors supporting the mission.

The net.America team includes trusted sub-contractor, Deloitte, a long-standing partner, that shares net.America’s dedication to delivering excellent Information and Program Management solutions.

“We are thrilled at the opportunity, to support GPD by ensuring the integrity, efficiency, and security of the grants programs it administers,” commented net.America President and CEO, Clare Hines.

About net.America
The net.America Corporation is a woman-owned, 8(m) certified Professional Services firm based in Upper Marlboro, Maryland, with a 14-year proven track record as a federal contractor and has been a successful service provider to the Federal Emergency Management Agency (FEMA) since 2007.

At net.America, our number one priority is to ensure the success of our clients. Founded in 1998 by Clare Hines, Net America is a management and information technology consulting firm with an impeccable track record for delivering solutions that improve our clients’ business. We deliver grants management, contact center/help desk, program management and information technology services to the Government. Our ethos is ‘people, quality and service’ and is embraced by our team of highly qualified, experienced and friendly staff. For more information, visit our website at http://www.discovernetamerica.com.

Media Contact:
Name: Yasmin Razaq
Email: Info@netamerica.net
Telephone: (240) 206 8472

Jun 01

net.America Wins Business Woman of the Year Award

Clare Hines, CEO of the Net.America Corporation, has been awarded ‘Business Woman of the Year’ by Prince Georges County Chamber of Commerce in Maryland

Bowie, MD June 1, 2012 – Clare Hines, CEO of the net.America Corporation, has been awarded ‘Business Woman of the Year’ by Prince Georges County Chamber of Commerce in Maryland.

Ms. Hines received the prestigious award at the 2012 Excellence in Business Awards Gala on June 1, 2012 at the Marriott Inn & Conference Center at the University of Maryland University College.

Ms. Hines, who is a Bowie, MD resident, was accompanied by her net.America team, business partners and family.

“My team and I are absolutely thrilled to win this prestigious award. net America works hard all year round to deliver a high caliber of service to our clients, and it is wonderful to be recognized for our efforts,” commented Net America CEO and President, Clare Hines.

The Prince George’s County EDC, along with County Executive Rushern L. Baker, III, FSC First, and the Prince George’s Chamber of Commerce, celebrated the success and achievements of Prince George’s County businesses, legislators and individuals that support the economic development of the community. The 2012 Excellence in Business Awards Gala was jointly sponsored by The Prince George’s County EDC, FSC First, and The Prince George’s Chamber of Commerce.

EDC President/CEO Gwen McCall said, ” It is a great opportunity to honor the achievements, talents and contributions of all the awardees to this wonderful county.”
County Executive Baker presented his State of the Economy Address, and reminded attendees that Prince George’s County is definitely the destination for business.

This premier black tie gala is a stellar event designed to celebrate the achievements of business in Prince Georges county and featured County Executive Rushern Baker III as the keynote speaker, Angela Stribling of BET as a celebrity host, live entertainment, dancing, and networking with over 400 key business leaders.

Media Contact:
Name: Yasmin Razaq
Email: Info@netamerica.net
Telephone: (240) 206 8472

Oct 18

net.America Wins USPTO Enterprise Contact Center Contract

Upper Marlboro, MD, October 18, 2011 – net.America, a leading provider of management, information technology and help desk consulting services for the Government, announced today that the firm has been awarded the Enterprise Contact Center contract from the US Patent and Trademark Office (USPTO).

The Enterprise Contact Center (ECC) system currently utilizes state-of-the-art contact center technology to provide customer service for United States Patent and Trademark Office’s (USPTO) 25 business centers. The ECC system provides the USPTO internal and external customers with easy, convenient and speedy access to USPTO provided information and services.

net.America will deliver and manage the following functionality: Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Teletype/Telecommunications Devices for Deaf (TTY/TDD) services, unified messaging (e-mail and voice, including voice mail and recording) and integration with the USPTO Customer Contact Management System (UCCMS) (Siebel CRM tool) and USPTO’s Enterprise Asset Management System (EAMS) (Remedy help Desk tool).

“This is a strategic win for Net America and we are delighted to be able to support the USPTO’s contact center customers in this way” commented Net America CEO and President, Clare Hines.

About Net America
At Net America, our number one priority is to ensure the success of our clients. Founded in 1998 by Clare Hines, net.America is a management and information technology consulting firm with an impeccable track record for delivering solutions that improve our clients’ business. We deliver contact center, help desk, program management, Information Technology services to the Government. Our ethos is ‘people, quality and service’ and is embraced by our team of highly qualified, experienced and friendly staff. For more information, visit our website at http://www.discovernetamerica.com

Media Contact:
Name: Yasmin Razaq
Email: Info@netamerica.net
Telephone: (240) 206 8472