We Deliver the Right Solutions

News & Events

Feb 24

The net.America Corporation has been awarded the Centers for Medicare & Medicaid Services, Strategic Partners Acquisition Readiness Contract (SPARC) $25B 10 Year IDIQ

 

Largo, Md. February 22, 2017—The net.America Corporation (net.America) is excited to announce net.America’s joint venture Net2 Information Technology Services, LLC has been awarded the Centers for Medicare & Medicaid Services (CMS) Strategic Partners Acquisition Readiness Contract (SPARC), Indefinite-Delivery Indefinite-Quantity (IDIQ) contract.

The SPARC IDIQ is a $25 Billion, 10- year contract that will provide strategic, technical, and program management advice, guidance and support services to CMS to facilitate the modernization of business processes and supporting systems and their operations. These systems will include Federal Healthcare Exchange and Medicare/Medicaid information technology systems. Other Department of Health and Human Services Operating Divisions (HHS OPDIVs) may also place orders under this contract.

We are absolutely delighted to have the opportunity to support CMS with innovative information technology services and look forward to expanding our Health IT services”, said Clare Razaq-Hines, President/CEO

 net.America, a successful economically disadvantaged Women-owned Small Business (EDWOSB), continues its strategic growth in Health services. Since its inception, the firm has been headquartered in Prince George’s County, Maryland. net.America holds a 17-year track record of delivering superior Information Technology management and consulting services to Federal and local government clients.

Our team includes our joint venture partner Networking & Engineering Technologies, Inc. (N.E.T.), Salient CRGT, Inc., Longevity Consulting, Leneer Data Assurance Systems, Inc. and Health Hybrid IT, Inc.

CMS SPARC Net2

Dec 17

The net.AMERICA Corporation Wins $2.98 Million Contract with Scion Dental to support the State of Maryland’s Department of Health and Mental Hygiene (DHMH)

Largo, MD. November 23, 2015—The net.AMERICA Corporation (net.AMERICA), a Maryland Woman Owned MBE, has been awarded a subcontract by Scion Dental, Inc., (www.sciondental.com) part of the SKYGEN USA family of distinguished benefit management companies, to operate and manage a Maryland Call Center to support Maryland Healthy Smiles Dental Program (Maryland Healthy Smiles).

The State of Maryland’s Department of Health and Mental Hygiene (DHMH) operates the Maryland Healthy Smiles Program as a state-wide program to provide dental benefits administration for approximately 650,000 Medicaid members. The contract has a three year base from January 1, 2016 to December 31, 2018 with two, one-year renewal options.

“With this contract, net.AMERICA is now a contributor of ACA services …” Clare Razaq-Hines says, “…further solidifying our capabilities and enlarging our entrée as a Health IT provider”.

net.AMERICA, a successful economically-disadvantaged Women-owned Small Business(EDWOSB), continues its strategic growth in Health services. Since its inception, the firm has been headquartered in Prince George’s County, Maryland. The net.AMERICA holds a 15-year track record of delivering superior Information Technology management and consulting services to Federal and local government clients.

The firm operates in ISO 9001:2008 and ISO/IEC 20000-1:2011 certified environments—a testament to its commitment in Quality and Service management practices. net.AMERICA provides an integrated and innovative approach in the following Core Areas: Contact Center and Help Desk Services, Information Technology Services (Software Development), Peer Review & Grants Management, Program Management, and Health Services.

Federal and local clients include the U.S. Department of Homeland Security, Department of Housing and Urban Development, Department of Commerce, Department of Health and Human Services, Department of Defense Washington Suburban Sanitary Commission (WSSC) as well as Prince George’s County.

Nov 13

Maryland Business Owner, Clare Razaq-Hines, Wins SmartCEO Award

Largo, Md. November 12, 2014—The net.AMERICA corporation, is proud to announce today that Clare Razaq-Hines, President/CEO, was selected as a 2014 SmartCEO GovSTAR winner in the Star Workplace category. Ms. Hines started her Maryland-based firm in 2000 and has achieved strategic growth while maintaining excellent performance standards, high ethical standards, and a committed and talented workforce.

Ms. Hines was selected and honored at the SmartCEO dinner/gala on Monday, November 10, 2014 at the Crystal City Hyatt hotel. Along with her business acumen, Ms. Hines was particularly recognized for her positive and supportive work environment which has led to a growing customer base and strong staff retention. She has created a workplace that recognizes “the value of each employee…by setting a positive, upbeat and respectful work environment”. Ms. Hines said “I was delighted to receive this award as we strive each and every day to deliver the highest level of service to our clients, employees and partners”

Additionally, the net.AMERICA leader was acknowledged for her personal and corporate commitment to service, including hands-on volunteerism, charitable contributions, and community partnerships. She has always been passionate about “paying it forward” and maintaining the highest degree of personal and professional integrity.

The net.AMERICA Corporation provides information technology and management consulting services in the Federal civilian and defense sectors and in the State of Maryland. The Federal clients include the U.S. Department of Homeland Security, Department of Housing and Urban Development, Department of Commerce, Department of Health and Human Services, Department of Defense as the Prince George’s County Government and the Washington Suburban Sanitary Commission (WSSC)

 

About the net.AMERICA Corporation 

The net.AMERICA Corporation, an information technology and consulting firm, was founded in 2000 by Clare Razaq-Hines.  net.AMERICA began “Delivering the Right Solutions” in the Federal contracting space under the 8(a) program and has since graduated to an 8(m) economically- disadvantaged women-owned small business (EDWOSB).  The firm holds many GSA schedules and is ISO 20000 and 9001 certified with excellent D&B ratings. With a solid infrastructure, programmatic excellence, and financial integrity, Ms. Hines plans to continue providing seamless solutions to current and new clients.

 

 

Jun 06

ISO/IEC 20000-1:2011 Certification Earned By The net.America Corporation

Largo, Maryland, April 8, 2014: net.America Corporation (net.America) announced today that it was awarded an ISO/IEC 20000-1:2011 Management System certificate by SRI Quality System Registrar, an independent audit organization, for its Information Technology Service Management.

ISO/IEC 20000-1:2011 is a process-based; certification recognizing organizations that can link business objectives with operating effectiveness. ISO/IEC 20000-1 certification provides evidence to customers, suppliers, employees, and their community of their commitment to delivering a quality service and providing superior customer satisfaction.

“We are extremely proud of our ISO/IEC 20000-1:2011 certification, as it signals net.America’s continued commitment to provide exemplary information technology services to our clients.” said Clare Razaq-Hines, net.America President & CEO. The ISO 20000-1:2011 certification substantiates our ability to deliver the highest level of service management to our federal and state clients using repeatable and cost-conscious processes.

SRI Quality System Registrar is an internationally accredited registrar for management systems standards, such as ISO 9001, AS9100, ISO/TS 16949, ISO 13485, and environmental management systems standards such as ISO 14001.

About net.America
net.America is an 8(m) (minority woman-owned) small business providing information technology and professional services to federal and state customers in civilian agencies.

 

Nov 06

net.America Saves the Day on HUD Contract

In this interview, CEO of NetAmerica, Clare Hines explains how NetAmerica was called in at the last minute to help one of their preferred clients, (HUD)  pull together a fulfillment  contract. Clare reveals how her team  overcame challenges and extreme time constraints to achieve their client’s objectives successfully.

 
Nov 06

net.America Wins USPTO Enterprise Contact Center Contract

In this interview  NetAmerica CEO, Clare Hines, talks about the United States Patent and Trademark Office contract and how net.America will deliver and manage the following functionality: Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Teletype/Telecommunications Devices for Deaf (TTY/TDD) services, unified messaging (e-mail and voice, including voice mail and recording) and integration with the USPTO Customer Contact Management System (UCCMS) (Siebel CRM tool) and USPTO’s Enterprise Asset Management System (EAMS) (Remedy help Desk tool).

 
Nov 06

net.America Steps in to help victims of the 2005 Katrina Disaster

In this interview, CEO of NetAmerica Clare Hines, reflects on the Katrina disaster of 2005 and how Net America stepped in to assist HUD and FEMA to house thousands of victims of the devastating hurricane. This Call Center contract was a particularly emotionally charged responsibility that the NetAmerica team worked on together, despite setbacks and the gruelling nature of housing desperate people on an unprecedented scale.

 
Sep 19

net.America Awarded FEMA Project Management & Business Support Contract

Upper Marlboro, MD September 19, 2012 – net.America, a leading provider of program management, information technology and grants management consulting services, announced today that the firm has been awarded a $13+ million contract with the Federal Emergency Management Agency (FEMA) to provide Project Management and Business Support services to FEMA’s Grant Programs Directorate (GPD).

net.America will provide the expertise and capabilities necessary to support Office of Grant Operations (GO) in the achievement of key project goals, objectives, and milestones. These include: Grants Award Administration, Project Management, Business Operations, and Strategic Support. As a successful incumbent, net.America has developed extensive and trusting relationships with GPD and with the other contractors supporting the mission.

The net.America team includes trusted sub-contractor, Deloitte, a long-standing partner, that shares net.America’s dedication to delivering excellent Information and Program Management solutions.

“We are thrilled at the opportunity, to support GPD by ensuring the integrity, efficiency, and security of the grants programs it administers,” commented net.America President and CEO, Clare Hines.

About net.America
The net.America Corporation is a woman-owned, 8(m) certified Professional Services firm based in Upper Marlboro, Maryland, with a 14-year proven track record as a federal contractor and has been a successful service provider to the Federal Emergency Management Agency (FEMA) since 2007.

At net.America, our number one priority is to ensure the success of our clients. Founded in 1998 by Clare Hines, Net America is a management and information technology consulting firm with an impeccable track record for delivering solutions that improve our clients’ business. We deliver grants management, contact center/help desk, program management and information technology services to the Government. Our ethos is ‘people, quality and service’ and is embraced by our team of highly qualified, experienced and friendly staff. For more information, visit our website at http://www.discovernetamerica.com.

Media Contact:
Name: Yasmin Razaq
Email: Info@netamerica.net
Telephone: (240) 206 8472

Jun 01

net.America Wins Business Woman of the Year Award

Clare Hines, CEO of the Net.America Corporation, has been awarded ‘Business Woman of the Year’ by Prince Georges County Chamber of Commerce in Maryland

Bowie, MD June 1, 2012 – Clare Hines, CEO of the net.America Corporation, has been awarded ‘Business Woman of the Year’ by Prince Georges County Chamber of Commerce in Maryland.

Ms. Hines received the prestigious award at the 2012 Excellence in Business Awards Gala on June 1, 2012 at the Marriott Inn & Conference Center at the University of Maryland University College.

Ms. Hines, who is a Bowie, MD resident, was accompanied by her net.America team, business partners and family.

“My team and I are absolutely thrilled to win this prestigious award. net America works hard all year round to deliver a high caliber of service to our clients, and it is wonderful to be recognized for our efforts,” commented Net America CEO and President, Clare Hines.

The Prince George’s County EDC, along with County Executive Rushern L. Baker, III, FSC First, and the Prince George’s Chamber of Commerce, celebrated the success and achievements of Prince George’s County businesses, legislators and individuals that support the economic development of the community. The 2012 Excellence in Business Awards Gala was jointly sponsored by The Prince George’s County EDC, FSC First, and The Prince George’s Chamber of Commerce.

EDC President/CEO Gwen McCall said, ” It is a great opportunity to honor the achievements, talents and contributions of all the awardees to this wonderful county.”
County Executive Baker presented his State of the Economy Address, and reminded attendees that Prince George’s County is definitely the destination for business.

This premier black tie gala is a stellar event designed to celebrate the achievements of business in Prince Georges county and featured County Executive Rushern Baker III as the keynote speaker, Angela Stribling of BET as a celebrity host, live entertainment, dancing, and networking with over 400 key business leaders.

Media Contact:
Name: Yasmin Razaq
Email: Info@netamerica.net
Telephone: (240) 206 8472

Oct 18

net.America Wins USPTO Enterprise Contact Center Contract

Upper Marlboro, MD, October 18, 2011 – net.America, a leading provider of management, information technology and help desk consulting services for the Government, announced today that the firm has been awarded the Enterprise Contact Center contract from the US Patent and Trademark Office (USPTO).

The Enterprise Contact Center (ECC) system currently utilizes state-of-the-art contact center technology to provide customer service for United States Patent and Trademark Office’s (USPTO) 25 business centers. The ECC system provides the USPTO internal and external customers with easy, convenient and speedy access to USPTO provided information and services.

net.America will deliver and manage the following functionality: Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Teletype/Telecommunications Devices for Deaf (TTY/TDD) services, unified messaging (e-mail and voice, including voice mail and recording) and integration with the USPTO Customer Contact Management System (UCCMS) (Siebel CRM tool) and USPTO’s Enterprise Asset Management System (EAMS) (Remedy help Desk tool).

“This is a strategic win for Net America and we are delighted to be able to support the USPTO’s contact center customers in this way” commented Net America CEO and President, Clare Hines.

About Net America
At Net America, our number one priority is to ensure the success of our clients. Founded in 1998 by Clare Hines, net.America is a management and information technology consulting firm with an impeccable track record for delivering solutions that improve our clients’ business. We deliver contact center, help desk, program management, Information Technology services to the Government. Our ethos is ‘people, quality and service’ and is embraced by our team of highly qualified, experienced and friendly staff. For more information, visit our website at http://www.discovernetamerica.com

Media Contact:
Name: Yasmin Razaq
Email: Info@netamerica.net
Telephone: (240) 206 8472